Tier II Help Desk Specialist & Remote Support

RCG · Workfromhome, United States

RCG, Inc. in La Jolla, CA is seeking a Help Desk Specialist – Tier II to provide advanced desktop support for a federal contract.

You will troubleshoot Windows and Mac issues, manage user accounts, support endpoint security, and assist with conference room and multimedia systems on-site with occasional remote support for other California locations. The ideal candidate has at least 2 years of IT support, strong customer service, and experience with AD, Google Workspace, Zendesk, and Jira.