Customer success & operations associate - night shift

Key Responsibilities:

Customer Success & Onboarding

Take ownership of Assistly customers after technical implementation is completed. Conduct post-implementation onboarding and help customers understand billing, invoicing, and ongoing operational processes. Serve as a point of contact for customer billing and account-related questions. Coordinate with Sales, Technology, and Finance teams to resolve customer issues. Follow up proactively with customers and help ensure a positive ongoing Saa S customer experience.

Finance & Business Operations

Support billing, invoicing, payment tracking, and basic accounting activities. Review and process employee and corporate sales expense reimbursements. Respond to employee questions regarding timesheets, expenses, and operational processes. Calculate and track sales commissions and incentive payouts based on approved compensation plans. Maintain accurate records, trackers, reconciliations, and supporting documentation. Assist with other day-to-day finance and business operations activities.

What We're Looking For

Bachelor's degree in Commerce, Accounting, Finance, Business Administration, or a related field. 2–4 years of experience, preferably within a B2 B Saa S or technology company. Experience in Saa S customer onboarding, customer success, billing, finance operations, or business operations is strongly preferred. Excellent spoken and written English communication skills, with confidence interacting directly with U. S.-based customers. Ability to clearly explain billing, invoices, processes, and basic financial information to customers. Good understanding of accounting fundamentals, invoicing, expenses, reconciliations, and commissions. Strong Excel/Google Sheets skills and attention to detail. Experience with CRM, billing, accounting, or Saa S platforms is a plus. Strong ownership, organization, follow-through, and problem-solving skills. Must be comfortable working a night shift aligned with U. S. business hours.