Guest relations executive

<p> Job Title: Guest Relationship Executive (GRE) </p> <p> Key Responsibilities: </p> <p>• Conduct daily rounds of the Experience Center and ensure high standards of cleanliness and maintenance. </p> <p>• Supervise housekeeping staff and report any damages or maintenance issues. </p> <p>• Ensure all display units, lighting, and model apartments are in proper condition. </p> <p>• Maintain inventory, track consumption, and raise requirements to avoid shortages/wastage. </p> <p>• Welcome clients warmly, manage seating, and offer refreshments. </p> <p>• Collect client details, coordinate with Sales, and update site visits in CRM (Salesforce). </p> <p> Job Title: Guest Relationship Executive (GRE) </p> <p> Location: Bangalore </p> <p> Key Responsibilities </p> <p> Facility &amp; Experience Center Management </p> <p>• Conduct daily rounds of the Experience Center starting from the main gate, following the prescribed checklist to ensure all areas are maintained. </p> <p>• Maintain the highest standards of cleanliness across the Experience Center, including pantry and common areas. </p> <p>• Supervise housekeeping staff and ensure timely completion of all cleaning activities. </p> <p>• Ensure all equipment such as LED screens, TVs, promotional standees, lighting fixtures, and lamps are in proper working condition. </p> <p>• Report any maintenance issues or damages to the Projects team for prompt resolution. </p> <p>• Ensure display elements like scale models are clean, dust-free, and well-maintained. </p> <p>• Monitor and ensure all lighting across the premises is functional. </p> <p>• Maintain model apartment assets (kitchen, wardrobes, soft furnishings, etc.) in excellent condition at all times. </p> <p> Incident Management </p> <p>• Report any damages, incidents, or accidents through the proper incident reporting system to management for necessary action. </p> <p> Inventory &amp; Stock Management </p> <p>• Track consumption of supplies and maintain an updated inventory sheet. </p> <p>• Share inventory reports with management on a timely basis. </p> <p>• Raise purchase requests based on consumption patterns and ensure minimal wastage. </p> <p> Client Experience &amp; Front Office Management </p> <p>• Welcome all clients warmly using standard greeting protocols and ensure a pleasant first impression. </p> <p>• Assist clients with comfortable seating arrangements until the Sales Representative attends to them. </p> <p>• Offer refreshments and ensure the client lounge area is always well-maintained. </p> <p>• Collect and record client contact details accurately. </p> <p>• Coordinate with the Sales team to ensure timely assistance to clients. </p> <p>• Accurately update client details and site visits in Salesforce/CRM systems. </p> <p> Key Skills &amp; Competencies </p> <p>• Strong communication and interpersonal skills </p> <p>• Customer-centric approach </p> <p>• Attention to detail and high standards of hygiene </p> <p>• Basic knowledge of CRM tools (e.g., Salesforce) </p> <p>• Ability to multitask and coordinate with multiple teams </p>