Customer service representative

Job Title: Customer Service Representative
Department: Customer Support
Location: Noida, Uttar Pradesh, India.
Job Type: Full-time
Shift: US Shift (5:30pm - 2:30am)
Job Summary:
We are looking for highly skilled Customer Service Executives with proven experience in Healthcare International
BPO environments, specifically handling U. S.-based customers. The ideal candidate must possess
excellent English communication skills and a strong customer-centric mindset to deliver high-quality
service in line with client expectations.
Key Responsibilities:
- Handle inbound and/or outbound customer interactions for U. S. Healthcare-based clients via voice.
- Deliver exceptional customer service by resolving queries, complaints, and requests efficiently.
- Adhere to defined process guidelines, quality standards, and SLAs.
- Maintain accurate documentation and records of customer interactions.
- Demonstrate professionalism, empathy, and effective problem-solving skills during customer
interactions.
- Work collaboratively with internal teams to ensure seamless service delivery.
Mandatory Requirements:
- Prior experience in Customer Service within an International Call Centre / BPO environment.
- Hands-on experience handling International BPO processes, preferably U. S. customers.
- Excellent English communication skills (verbal and written) this is a critical requirement as per
client expectations.
- Strong listening skills, clear articulation, and a neutral or acceptable international accent.
- Ability to handle customer interactions confidently and professionally.
Preferred Skills:
- Familiarity with U. S. customer service standards and cultural nuances.
- Experience working in voice-based international processes.
- Ability to work in rotational shifts, including night shifts if required