Runbook specialist- technical documentation/ technical writing

Documentation / Runbook Specialist

Location: India - Remote

Job Profile Summary

The Documentation / Runbook Specialist creates, governs, and maintains operational documentation for migrated services. The role owns runbooks, the documentation home, and the wiki model, ensuring content is current, searchable, version-controlled, and support-ready. The specialist produces service transition artefacts and coordinates structured knowledge transfer for effective post-migration supportability.

Career Level Summary

Requires working knowledge of technical writing, IT operations, service transition, and knowledge management practices.

Critical Competencies

Excellence: Produces accurate, complete, consistent, and usable documentation with strong attention to detail. Expertise: Applies technical writing, information architecture, and service transition practices to complex environments. Agility: Adapts documentation priorities and content to changing migration scope, dependencies, and technical inputs. Ownership: Drives documentation through creation, review, approval, publication, handover, and ongoing maintenance.

Key Responsibilities

Create and maintain operational runbooks for routine operations, monitoring, troubleshooting, incident response, escalation, recovery, backup, rollback, and service restoration. Maintain the documentation home as the authoritative location for approved operational and service transition content. Define and maintain the wiki model, including taxonomy, page hierarchy, naming conventions, metadata, navigation, ownership, review cycles, and archival rules. Convert engineering knowledge, migration procedures, design inputs, and support requirements into clear, actionable documentation. Produce service transition artefacts including operational readiness checklists, support models, escalation paths, contact matrices, known-error records, handover packs, and acceptance evidence. Plan and coordinate knowledge-transfer sessions, including agendas, content readiness, attendance, actions, recordings or reference material, and completion sign-off. Ensure runbooks and handover artefacts are reviewed, approved, version-controlled, and available before migration closure or service acceptance. Confirm each runbook includes purpose, scope, prerequisites, dependencies, steps, expected results, exception handling, escalation, owner, and review date. Monitor content quality, ageing, gaps, duplication, broken links, and overdue reviews, and coordinate corrective actions with accountable owners.

Knowledge

Knowledge of IT service management and service transition, including operational readiness, support handover, incident, problem, change, configuration, and knowledge management. Knowledge of document lifecycle management, information architecture, content governance, version control, approvals, and records retention.

Skills

Runbook authoring using consistent templates, procedural language, decision points, prerequisites, validation steps, and exception paths. Documentation and collaboration platforms such as Share Point, Confluence, Microsoft Teams, and Microsoft 365.

Education

Bachelor's Degree in Computer Science, Information Technology, Engineering, English, Communications, or a related field required, or an equivalent combination of education and relevant experience.

Certifications

Any technical writing, knowledge management, Microsoft 365, Share Point, Confluence certification is an advantage.

Experience

Minimum 3-6 years of experience in technical documentation, runbook development, knowledge management, service transition, operations enablement, or a related role. Experience producing operational documentation for infrastructure, cloud, application, data-centre, or migration programs.