ServiceNow ITAM (SAM/HAM)

Tata Consultancy Services · Mumbai, India

Role Name: ServiceNow ITAM (HAM & SAM)

Desired Experience Range: 4 to 15 Years

Location: Mumbai

Interview: F2F

Job Description

Key Responsibilities:

• Implement and customize ITAM modules (HAM & SAM Pro) on ServiceNow
• Manage asset lifecycle processes including procurement, inventory, deployment, and retirement
• Configure software license management, compliance tracking, and normalization
• Develop solutions using Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer
• Integrate ServiceNow with procurement systems, discovery tools, and third-party vendors
• Work with CMDB and Discovery teams to ensure data accuracy and reconciliation
• Build reports and dashboards for asset visibility, compliance, and optimization

Required Skills:

• Strong hands-on experience in ServiceNow ITAM (HAM & SAM)
• Good understanding of software licensing models and asset lifecycle management
• Expertise in CMDB, CSDM framework, and data management
• Proficiency in JavaScript and ServiceNow platform scripting
• Experience with Flow Designer, Integration Hub, and REST APIs
• ServiceNow certifications (CSA / CAD / CIS–HAM / CIS–SAM preferred)