Director, Customer Experience & Transformation

PSS Industrial Group · Houston, United States

PSS Industrial Group is seeking a Director of Customer Experience based in Houston, TX. This role is essential for transforming customer interactions into a structured operational model across the organization. Responsibilities include developing a company-wide customer experience strategy, collaborating with various departments to enhance service delivery, and improving customer retention.

The ideal candidate should have over seven years of leadership experience in industrial distribution, excel in analytics and communication, and be adept at setting and measuring KPIs. The company offers a hybrid working model and comprehensive benefits.