Customer Experience Executive - Backend / Non-Voice

Wenova Brands · Tamil nadu, India

Customer Experience Executive – Backend / Non-Voice

Location: Chennai | Experience: 1–3 Years

About Wenova Brands

Wenova Brands is a growing multi-brand consumer company building purpose-driven brands in nutrition and snacking.

Our portfolio includes Kiddikind, a pediatric nutrition brand, and Chewboo, our upcoming healthy snacking brand. We’re focused on creating products and experiences that genuinely solve consumer needs.

The Role

We’re looking for a Customer Experience Executive – Backend to manage customer queries, tickets and follow-ups across our digital channels.

You’ll play an important role in ensuring that customer issues are tracked, resolved and closed efficiently, while helping us identify opportunities to improve the overall customer journey.

What You’ll Do

• Handle customer queries through email, chat, WhatsApp and support/ticketing platforms.
• Understand customer concerns and provide accurate, timely responses.
• Manage queries related to orders, products, payments, delivery, returns and complaints.
• Track customer tickets and ensure timely resolution and closure.
• Coordinate with E-commerce, Operations, Logistics and other teams to resolve issues.
• Maintain accurate customer records and update CRM/ticketing systems.
• Identify recurring issues and share customer insights with relevant teams.
• Follow defined SLAs and ensure a smooth customer experience.

What We’re Looking For

• 1–3 years of experience in Customer Experience / Customer Support / Backend Operations.
• Strong written English and communication skills.
• Good attention to detail and ability to manage multiple tickets/tasks.
• Strong problem-solving and follow-up skills.
• Comfortable working with CRM, ticketing systems, email and chat platforms.
• Good computer skills and familiarity with Google Workspace / MS Office.
• Knowledge of Tamil, Hindi or other regional languages is an added advantage.
• Someone who is organised, patient and genuinely customer-focused.

Why Join Us?

Be part of a growing consumer company where you’ll have the opportunity to build customer experience processes from the ground up and directly influence how our brands engage with customers.