Service excellence coordinator

Overview
Mayflower Hospital is seeking a highly professional, service-oriented, and result-driven individual to manage front office operations while supporting patient acquisition and coordination activities. The role requires excellent English communication skills, strong interpersonal abilities, and a patient-centric approach to ensure a seamless experience for all patients and visitors.
Key Responsibilities Front Office Management
·        Welcome and assist patients, attendants, and visitors in a professional and courteous manner.
·        Manage appointment scheduling, registrations, and patient records.
·        Handle inbound calls, emails, and digital inquiries efficiently.
·        Coordinate with consultants, nursing staff, and other departments to ensure smooth patient flow.
·        Maintain accurate documentation and front office reports.
Sales & Patient Coordination ·        Respond to inquiries regarding hospital services, consultations, and treatment programs.
·        Provide accurate information about hospital facilities, specialties, and healthcare offerings.
·        Conduct timely follow-ups with prospective patients and convert inquiries into appointments.
·        Build and maintain strong relationships with patients through effective communication and service.
·        Track inquiries, follow-ups, and conversion status to support business objectives.
·        Contribute towards patient acquisition and revenue growth initiatives.
Patient Experience ·        Ensure a positive and seamless patient experience at every touchpoint.
·        Address patient concerns promptly and professionally.
·        Maintain the highest standards of confidentiality and patient care.
Qualifications & Experience ·        Graduate in any discipline.
·        2–5 years of experience in Front Office, Patient Coordination, Customer Service, Counseling, Hospitality, Healthcare Services, or Sales.
·        Experience in hospitals, healthcare institutions, fertility centers, or premium service industries will be preferred.
Skills Required ·        Excellent verbal and written communication skills in English.
·        Strong interpersonal and relationship management abilities.
·        Customer-focused and service-oriented mindset.
·        Good organizational and coordination skills.
·        Proficiency in MS Office applications.
·        Ability to work efficiently in a fast-paced environment.
Compensation Salary will be commensurate with qualifications, experience, and industry standards.