Guest Relations Executive

Role Overview We are seeking a professional and enthusiastic Guest Relation Executive to deliver exceptional guest service and ensure a memorable stay experience. The role involves welcoming guests, assisting with check-in/check-out, handling inquiries, and coordinating with departments to meet guest needs. Key Responsibilities Guest Welcome : Provide a warm reception and smooth check-in/check-out process. Service Assistance : Handle guest requests, reservations, and provide information about hotel services. Issue Resolution : Address guest concerns promptly and professionally. Coordination : Work closely with other departments to ensure seamless service delivery. Feedback : Collect guest feedback and contribute to service improvement. Qualifications Degree/Diploma in Hotel Management or equivalent. 2–4 years of experience in guest relations/front office in a luxury hotel. Strong communication and interpersonal skills. Guest-focused approach with problem-solving ability. Proficiency in English; knowledge of additional languages is an advantage.