ServiceNow Sr. Developer/Technical Consultant ITSM / ITAM / ITOM / CSM / FSM
VOLTO Consulting · Cincinnati, Ohio, United States
FULL TIMEpermanent
Job Description
Job Description
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
• ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules• ServiceNow Certified System Administrator (CSA)• ServiceNow Certified Application Developer (CAD)• ServiceNow Certified Implementation Specialist (CIS) for 1 module or moreServiceNow CSA, CAD certifications
Roles & Responsibilities• Experience as a Technical Lead• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution• Understanding customer business requirements and convert to functional requirements• Responsible for reviewing requirements for accurate estimation• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise• Review, and do proactive analyse and resolve application issues as needed• Mentor and share technical knowledge/guidance to team• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation• Should possess good knowledge in Agile/Scrum methodology Behavioural competency• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and xzbcwsv impacts• Excellent team management skills to manage the project team and members• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)Good to have• Experience in ServiceNow custom application design and development• Evaluate the tool stability and performance and provide recommendations• Knowledge on new ServiceNow modules ( HRSD, SecOps, GRC, SPM, Etc..)• Preferred to have ServiceNow Implementation Specialist certification• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders.
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
• ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules• ServiceNow Certified System Administrator (CSA)• ServiceNow Certified Application Developer (CAD)• ServiceNow Certified Implementation Specialist (CIS) for 1 module or moreServiceNow CSA, CAD certifications
Roles & Responsibilities• Experience as a Technical Lead• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution• Understanding customer business requirements and convert to functional requirements• Responsible for reviewing requirements for accurate estimation• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise• Review, and do proactive analyse and resolve application issues as needed• Mentor and share technical knowledge/guidance to team• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation• Should possess good knowledge in Agile/Scrum methodology Behavioural competency• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and xzbcwsv impacts• Excellent team management skills to manage the project team and members• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)Good to have• Experience in ServiceNow custom application design and development• Evaluate the tool stability and performance and provide recommendations• Knowledge on new ServiceNow modules ( HRSD, SecOps, GRC, SPM, Etc..)• Preferred to have ServiceNow Implementation Specialist certification• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders.
Details
| Company | VOLTO Consulting |
| Location | Cincinnati, Ohio, United States |
| Type | FULL TIME |
| Niche | tech |
| Experience | permanent |