Medical Office Assistant-Oncology

Kettering Health Medical Office Assistant Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God's love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care. Preferred Qualifications Completion of a medical office administration program from an accredited institution. One year of experience in a medical office, outpatient clinic, or healthcare administrative support role. Responsibilities process co-payments and assist with billing inquiries. Answer and direct incoming phone calls, responding to patient questions or routing calls appropriately. Assist patients in completing intake forms and consent documents, ensuring accuracy and completeness. Maintain and update patient records in the electronic health record (EHR) system, scanning and uploading documents as needed. Verify insurance eligibility and benefits, and assist with processing insurance claims. Order and monitor inventory of office and medical supplies, notifying appropriate staff of low stock. Support compliance with HIPAA, OSHA, infection control, and organizational safety standards. Participate in team meetings and quality improvement activities as requested. Competencies Employee demonstrates proficiency in Outlook. Employee demonstrates proficiency in Word Employee demonstrates proficiency in Teams Employee demonstrates consistent Hand Hygiene practices.