Manager - OFR, Service Training and Compliance

Job Title: Manager – OFR, CoE Job Location: Center RCS Grade: K To design, deliver, and evaluate training programs focused on Ocean Freight-GTOM processes, systems, and compliance, ensuring operational teams have the knowledge and skills to execute end-to-end shipment handling effectively. Key Responsibilities: Training Design & Delivery Develop and deliver training modules on Ocean Freight fundamentals, including: Introduction to GTOM Export & Import process flow leveraging GSC/L4 SOPs Parties involved in OFR Types of shipments (FCL, LCL) VOCC vs NVOCC Feeder & Mother Vessels Types of containers National & Multinational Gateways Incoterms and their application Shipping documents and Letter of Credit Frequently used OFR charges End-to-End OFR process GSConnect – Case creation and viewing D