Senior Customer Care Executive

JOB DESCRIPTION Job Title : Senior Executive Department : Customer Care Sub Department : Customer Service - Export Reporting : Customer Service Manager Role Summary: Provide exceptional customer service to the group Large/Standard customers by offering support tailored to meet the unique needs and expectations according to Standard Treatment Level in line with Group SLA. Core Responsibilities: Case Management Case Ownership, Ensure all customer queries (received via all channels) are responded within agreed SLA & quality by efficient collaboration with relevant stakeholders whilst keeping customer informed during the resolution process. Case Prioritization, Prioritizing of customer requests based on the criticality of the query to meet customer expectations. Case Analysis & Dispatch, Analy