International Customer Service Representative - Voice

Movate · India

About the Company

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients' critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world's top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

About the Role

Position: International Voice Process

Experience: 0.6 Months - 4 years

Job Location: Chennai

Responsibilities

• Reviewing new orders for accuracy and completeness
• New order processing on a web-based system
• Customer enquiry clarifications
• Maintain service levels and high levels of accuracy
• Placing orders with our partners on a web-based order processing system
• Monitoring the status of these orders, taking appropriate action depending on the status
• Maintaining a high level of accuracy with respect to all activities
• Ensuring that customer requirements are met on a timely basis
• Maintaining accurate records of activities in our own internal systems

Qualifications

Any Degree

Required Skills

• Minimum 6 months call center experience
• Minimum 12 months customer service experience
• Excellent overall tenure in job history
• B2+ English level
• 30 Words per minute
• Basic Computer Knowledge
• Retail Experience - Bonus

Pay range and compensation package

[Pay range or salary or compensation]

Equal Opportunity Statement

[Include a statement on commitment to diversity and inclusivity.]