Hotel Executive Assistant Manager (EAM)

<p><b>Job Title: Executive Assistant Manager</b></p><p><br /></p><p><b> Location:</b> Remote</p><p><b>Job Type:</b> Full-Time</p><p><b>Working Hours:</b> 7:00 PM - 4:00 AM IST</p><p><b>Working Days:</b> Monday to Saturday</p><p><b>Experience Required:</b> Minimum 5 Years (with prior experience in <b>Hilton Hotels</b> mandatory)</p><p><b>Salary:</b> 5.0 Lakhs(CTC)</p><p><br /></p><p><b>Job Summary:</b></p><p><br /></p><p>We are seeking an experienced and dynamic <b>Executive Assistant Manager</b> to support the General Manager in overseeing all aspects of hotel operations. The ideal candidate will ensure smooth daily operations, uphold service excellence, and foster strong internal and external relationships.</p><p>This leadership role is pivotal in maintaining high service standards, enhancing guest satisfaction, and driving operational success while aligning with organizational goals.</p><p><br /></p><p><b>Key Responsibilities:</b></p><p><br /></p><ul><li>Oversee day-to-day hotel operations and support the General Manager in all operational matters.</li><li>Assign duties to Heads of Departments (HODs) and monitor performance to ensure compliance with hotel policies and standard operating procedures.</li><li>Act as the hotel's Public Relations representative to promote the property within the hospitality industry, local community, and trade associations.</li><li>Monitor guest feedback across platforms such as Guest Assistance, Expedia, and Engine, and drive the service recovery process.</li><li>Ensure full compliance with all operational controls, SOPs, policies, and service standards.</li><li>Resolve guest complaints promptly and implement effective service recovery strategies.</li><li>Maintain accurate records including cash flow sheets, guest floor limits, AR aging reports, direct billing, etc.</li><li>Foster owner loyalty through proactive communication and by delivering consistent business results.</li><li>Assist the General Manager in addressing key property issues, including capital projects, guest services, and refurbishments.</li><li>Build strong relationships with hotel staff, department heads, and other departments to enhance overall efficiency and execution of special events.</li><li>Conduct regular audits on par stock to ensure all necessary hotel supplies are adequately stocked.</li><li>Ensure effective and timely communication regarding hotel policies and procedures.</li><li>Be available 24/7 to respond to any guest or staff emergencies.</li><li>Collaborate with the sales team for corporate client handling and new client acquisition as needed.</li><li>Perform any other duties as assigned by the General Manager or senior management.</li></ul><p><br /></p><p><b>Who Can Apply:</b></p><p><br /></p><p>Only candidates who meet the following criteria will be considered:</p><ul><li>Minimum of <b>5 years of experience</b> in a managerial role within hotel operations.</li><li>Proven leadership, organizational, and communication skills.</li><li>Ability to work night shifts (7 PM to 4 AM IST), Monday through Saturday.</li><li>Strong problem-solving skills and a guest-first mindset.</li></ul><p><br /></p><p><b>What We Offer:</b></p><p><br /></p><ul><li>Competitive salary package</li><li>A collaborative and supportive remote work environment</li><li>Opportunity to work with a dedicated and professional team</li></ul><p></p><img src="https://www.jobg8.com/Tracking.aspx?%2fK55m7FKWEcQfAmvrSrwG3H1dUZyVs4em" width="0" height="0" />