Team Leader

The Team Leader role requires candidates that can promote a high-quality service, which promotes independence and choice to our service users enabling them to reach the optimum level of independence whilst living in their own home. They should be able to manage and provide relevant support to the care team and have excellent communication skills and work well under pressure. They should be professional, polite and attentive, whilst also being accurate and should be able to represent the business at a senior level, both internally and externally. The candidate for this position will, always, act in such a manner as to justify public trust and confidence. They will play an essential role in the company, helping to enhance the good standing and reputation of the company and to serve in the best interests of individual clients. This position comes with the potential of further career development as well as interesting and satisfying professional challenges. Job Responsibilities • To promote continuing improvement in service quality. • To provide competent advice and expertise to both care workers and service users. • Ensure new files are set up with the relevant documentation prior to the commencement of a new service. • To provide direct (hands on) care when required to support the establishment of new packages or to provide cover for absent carers. • Ensure all Service Users receive a weekly rota with names and times when staff will be covering their calls. Notifying Service Users of any changes to their weekly rota. • Ensure all Health