Sr Account Manager

CHG Healthcare Services · United States

Healthcares helping hand.

This Account Manager plays an integral role within CHGs Enterprise Client Solutions team. This Account Manager will oversee day-to-day interactions and workflow with existing client accounts as well as foster strong internal and external relationships to ensure long-term growth and success for CHG and our clients. This position requires someone with industry knowledge and the ability to expand market share within clients by utilizing data driven, tactical methodology., Business analytic skills, operational excellence, tactical execution and ability to facilitate client-facing meetings are essential for success in this role.

Responsibilities:

• Manage day-to-day workflow on health care staffing needs between clients and CHG
• Manage client relationships to ensure their satisfaction, as measured through Net Promoter Score, and that all their needs are met
• Identify growth opportunities within assigned client accounts, such as new specialties or worksite expansion, leveraging data to identify gaps and/or to improve processes
• Be adept at using CHG technologies, such as CHG Connect, daily to conduct staffing workflow functions
• Collaborate across CHG brand teams around jobs and presentations to drive NDA
• Promote the value of CHG, its brands and value-added services in a variety of professional settings
• Understand and leverage key business intelligence reports to monitor account and specialty trends, gaps, risks and growth opportunities
• Create, interpret and present various reports and presentations to internal and external clients
• Perform primary point of contact related research, data and slide deck presentations with minimal guidance
• Solve problems, leveraging cross-functional and brand teams where appropriate, while maintaining strong internal and external relationships
• Maintain client source of truth information that is used across CHG, its brands and brand partner teams
• Ensure that CHG is adhering to client contract according to existing procedures
• Facilitate calls and meetings, internally and with clients
• Provide insights regarding business decisions about client contracts, amendments and process improvement
• Go above and beyond to understand customer needs and then exceed their expectations
• Understand and leverage CHGs offerings/value adds Build new relationships across clients recruitment team and other departments to build CHGs brand value and delivery
• Drive effective communication with all sales and business partners to ensure maximum deliverability, grow market share and exceed sales goals
• Contribute to a positive culture that fosters continuous process improvement and provide insight with best practices
• Hold yourself accountable for meeting commitments and seeing results
• Be an example of someone who always lives the CHG Core Value

Qualifications:

• Strong ability to listen and then inquire deeply into customer needs and expectations
• Ability to ask valuable questions and seek out others perspectives
• Ability to apply knowledge of the industry to advance CHGs goals
• Ability to work independently with little supervision
• Ability to collaborate and drive results within a team environment
• Ability to negotiate with and influence key stakeholders both internally and externally
• Strong written and verbal communication skills
• Strong proficiency with entire Microsoft Office Suite, familiarity with Salesforce and various database programs with a dedication for accuracy and attention to detail
• Comfortable with client facing presentations and public speaking in a highly professional environment
• Ability to create, process and present large amounts of documentation and business analytics
• Excellent organizational and prioritization skills due to high level of multi-tasking requirements
• Ability to travel quarterly to showcase CHG business proposals, analytics and core values

Education & Years of Experience:

• College level education or equivalent work experience
• 3 years of experience with business analytics and client facing presentations
• High-level experience with building business relationships

Preferred skills:

• Work experience in healthcare or staffing industries with knowledge of medical terminology

We believe in fair compensation for all of our people, which is why our pay structure takes into account the cost of labor across U.S. geographic markets. For this position, we offer a pay range of $60,000 -- $250,000 annually, with pay varying depending on work location and job-related factors such as knowledge, position level and experience. During the hiring process, your recruiter can provide more information about the specific salary range for the job location.

CHG Healthcare offers starting salaries for sales positions in the form of total target compensation (TTC = base + commission + bonus), which includes base pay, commission, and bonuses. Sales positions receive short-term incentives through commission plans and bonuses. On the other hand, non-sales positions have starting salaries that consist of a base salary and short-term incentives through various bonus plans, which are paid out monthly, quarterly, or annually.

#LI-GR1

In return we offer:

Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.
Flexible work schedules - including work-from-home options available
Recognition programs with rewards including trips, cash, and paid time off
Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
Tailored training resources including free LinkedIn learning courses
Volunteer time off and employee-driven matching grants
Tuition reimbursement programs

CHG Healthcare values a diverse and inclusive workforce. Interested in this role but not a perfect fit? Apply anyway.

We welcome applicants of any race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status and individuals with disabilities as an Affirmative Action/Equal Opportunity Employer. We are an at-will employer.

What makes CHG Different?