Information Technology Service Desk

Artech L.L.C. · India

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Position: Technical Support Executive – International Voice Process

Location: Bangalore

Experience: 6 Month–2 Years

CTC-Upto-3.5L Fixed

Employment Type: Full-Time

Shift: Rotational / Night Shifts

Work Mode: Work from Office

Job Summary

We are looking for a customer-focused Technical Support Executive to handle technical queries from international customers through voice calls. The role requires strong English communication, technical troubleshooting skills, and the ability to provide step-by-step solutions while maintaining customer satisfaction.

Key Responsibilities

• Handle inbound/outbound calls from international customers.
• Troubleshoot and resolve hardware, software, OS, application, internet and connectivity issues .
• Provide clear, step-by-step technical assistance over the phone.
• Diagnose customer issues and provide appropriate resolutions.
• Troubleshoot basic Windows, networking, IP configuration, BIOS and printer-related issues .
• Follow defined troubleshooting procedures, SOPs and escalation guidelines.
• Escalate complex technical issues to the appropriate support team.
• Maintain accurate records of customer interactions, issues and resolutions in CRM/ticketing tools.
• Maintain required quality, productivity, SLA and customer satisfaction standards.