International Sales Customer Service Representative

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ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:Provides sales support for International Sales Business DeveloperDevelops written quotations for current and prospective customers detecting customer needs and obtaining basic information internally to facilitate the quotation processRequests internally samples to send to existing customers and new leadsAnswers specific questions regarding products and their benefits, order status, packaging, registration issues and/or lead times.Supports the marketing department in the preparation of international tradeshows (materials, promotional items, etc.)Prepares monthly reports (invoicing, summary of quotes sent, samples, etc.)Responsible for preparing Letter of Credit documentation in liaison with the Accounting and Shipping DepartmentMaintains accurate records for each customer (quotes, prices, packaging, specifications, complaints)Responsible for the processing and data entry of orders and invoicing using Visual softwareKeeps open communication with Manufacturing and Packaging Department, Laboratory, Registration, Regulatory Affairs, Graphic Design and other departments as needed.Follow up on the Registration Process and payment of Registration fees with each customerExpedites the resolution of customer problems and complaintsRequests codifications for Master Formulas for finished ProductsSupports inventory control of customer supply materialsSupports management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new development of products and servicesSupports in the development of new products in liaison with R&D in the development of the new products to be launched every yearContributes to team effort by accomplishing related results as needed. xzbcwsv Works well with others, cooperating and supporting co-workers.Provides feedback to management regarding customer inquiriesAssists in special projects from International Sales DepartmentPerforms other functions as requested by the immediate Supervisor
QUALIFICATIONS:Associate’s degree or Bachelor’s degree (preferred)2- 5 years’ experience in customer serviceBilingual (Spanish and English)Strong computer skills (Microsoft Word, Excel, Outlook)Strong communication skillsAble to accept criticism and show desire to learn and improveAble to multitaskWorks well in a fast-paced environment