Customer Success Manager

The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. Responsibilities Own overall relationship with assigned customers Ensure retention and satisfaction of all assigned customers Aid customers with product usage or complains and returns etc Own CSAT score Qualifications BE / Btech Experience in customer success Strong written and verbal communication skills Detail oriented and analytical Demonstrated ability to increase customer satisfaction