Desktop Support Engineer, Mac and Windows (Jamf + Intune) | Onsite NYC

Desktop Support Engineer, Mac and Windows (Jamf + Intune) | Onsite NYC NYC metro only. This role is onsite in Manhattan. Looking for a Desktop Engineer who's supported both MAC and Windows Devices for a small sharp IT team. Their fleet is split right down the middle, half Mac and half Windows. So they need someone who's genuinely good on both. Not \"I've used a Mac,\" but you've built policies in Jamf and managed devices in Intune. What you'll do: Own tickets end to end, from first call to fix Support VIPs and the executive team, onsite and occasionally off-site Manage Macs in Jamf and Windows devices in Intune Handle AD security groups, Group Policy and software deployments Run day-to-day admin on MFA, O365, collaboration tools, video conferencing and Cisco VoIP phones Image, deploy and retire laptops and desktops through the hardware lifecycle Work with the security team on patching and endpoint standards Lead small projects that move the team forward What you'll bring: 5+ years in desktop or end-user support Hands-on Jamf and Intune admin experience Active Directory and Group Policy Experience with SCCM, WSUS or similar desktop management tools Working knowledge of Azure, O365 and G-Suite Calm, clear communication with non-technical people, especially senior execs