Operations Support Engineer

Roboflow · Remote, United States

Sight is one of the key ways we understand the world, and soon this will be true for the software we use, too.
Were building the tools, community, and resources needed to make the world programmable with artificial intelligence. Roboflow simplifies building and using computer vision models. Today, over 1M+ developers, including those from half the Fortune 100, use Roboflows machine learning open source and hosted tools. That includes counting cells to accelerate cancer research, improving construction site safety, digitizing floor plans, preserving coral reef populations, guiding drone flight, and much more.
Roboflow is supported by great customers and investors, having raised over 63 million from Y Combinator, Google Ventures, Craft Ventures, Sam Altman, Lachy Groom, amongst other leading software investors.
Roboflowers love building great things with passionate teammates. Youre naturally curious, hands-on with new tech, and prefer to show your work over talking about it. This role suits someone who has run IT at a startup, likes automating repetitive work away, and wants real ownership rather than a ticket queue.

As our IT Operations Engineer, youll own corporate IT end to end: identity, devices, SaaS, and the employee lifecycle from first day to last. We serve some of the worlds largest enterprise companies like Rivian, Pella, Chobani and BNSF, so smooth and secure IT is a shared priority across the company. Youll be the second member of our IT and security function, working alongside our first Security & Automation Engineer as part of our Infrastructure organization. Theyll own the security program and audits, and you support it with the day-to-day controls and evidence.

3-5 years in IT operations or systems administration, including at least 1-2 years at a startup or small, fast-moving team
~ Hands-on admin experience with Okta or a similar SSO provider (Microsoft Entra ID, OneLogin, JumpCloud)
~ Proven macOS fleet management with an MDM (Kandji, Mosyle, Jamf, Intune, or similar)
~ Google Workspace administration
~ Scripting ability (Python, Bash, or similar) and a habit of automating repeated tasks
~ you document as you go

Supported a SOC 2, HIPAA, or ISO 27001 audit, or used a compliance platform like Secureframe, Vanta, or Drata
Okta Workflows or other no-code automation tools
Linux familiarity and basic GCP or AWS IAM
Experience supporting a remote team across time zones
Not Windows administration: we run macOS and Linux
Not traditional enterprise networking: were cloud-first with minimal on-prem infrastructure beyond our office hubs
Administer Okta (or our SSO provider): app integrations, groups, provisioning and deprovisioning, and MFA policy
Run access requests and periodic access reviews across Google Workspace, Slack, GitHub, GCP, and our other SaaS tools
Own our macOS fleet through MDM: enrollment, configuration profiles, OS and app patching, and encryption
Handle laptop procurement, shipping, inventory, and recovery for a distributed team across the US and Europe
Employee lifecycle and support:
Be the go-to person for hardware, software, and account issues, and turn recurring questions into docs or self-serve fixes
Support office IT (Wi-Fi, conference rooms, printers) at our New York and San Francisco hubs
Automation:
Script and automate repetitive IT work (for example, onboarding workflows, provisioning, and device compliance checks) using tools like Python, shell scripts, Okta Workflows, or HRIS integrations
Keep IT procedures, runbooks, and the asset inventory current
Evaluate new tools and vendors with the Security & Automation Engineer
Security and compliance support:
Keep IT controls healthy day to day (device compliance, access reviews, offboarding checks) and follow up on exceptions
Help roll out security awareness training and phishing simulations
Our team of ~100 attracts talent like executives that wanted to return to building, founders with a 100M+ exit, Roboflow users turned team members, open source contributors, a cyclist who biked across the United States, prolific high school hackers, a CTO from 100+ engineering organization, amongst many exceptional others.
You will directly be working with our Engineering Lead, our Security & Automation Engineer, and a team of product, infrastructure, and security engineers.

We currently have Hubs in New York City and San Francisco (and plan to open more as we grow density in new cities). We provide opportunities (like team on-sites in different cities) and resources (like a $4000/yr travel stipend) to work in person with other team members as much as youd like, while also supporting remote team members. You can work from one of our Hubs (we offer a relocation bonus), work from home, work at co-working spaces, etc. Apart from that, we have a flexible schedule that allows you to work collaboratively with other team members and asynchronously when needed.

To determine your salary, we use a number of market and data-driven salary sources. In addition to our cash compensation, we offer generous perks and benefits. 4000/yr Travel Stipend to travel anywhere anytime to work alongside other Roboflowers
~$350/mo Productivity stipend to spend on things that make your work environment more productive, like high-speed internet at home or a co-working space
~$350/mo AI Tools stipend
~$500/one time home office stipend
~ Cover up to 100% of your health insurance costs for you and your partner or family
~ Equity in the company so we are all invested in the future of computer vision

Well review your application, LinkedIn, GitHub, etc.

30-45m) Meet with the hiring manager, a member of our IT team, to get to know more about the role, allow us to get to know you better, and ensure its a good fit for both parties to continue moving forward in the process.
60m) Technical interview covering identity and SSO, macOS fleet management, office and SaaS operations, and automation.
(75m) Operations exercise with the technical interviewer and a peer: troubleshooting and execution using a set of records we supply.
45m) Meet with our Security lead and a cross-functional partner to discuss delegated security work, evidence quality, escalation, and handoffs with People and Operations.
~ We are building a diverse Distributed team that is distributed across the globe. we welcome people from all backgrounds, communities, and experiences.
We provide competitive compensation and stellar benefits to accelerate your personal and work life. Learn more about what it is like to work at Roboflow by reading these blog posts.