Vice President of Operations

The Head of Operations leads our Las Vegas facility. You'll translate leadership's goals into scalable processes across receiving, card scanning, pack building and fulfillment, lead a floor team of 24, and oversee the site and the vendors that support it.

If the following job requirements and experience match your skills, please ensure you apply promptly.
For the first 6 to 12 months, this is a hands-on, player-coach role: you'll build processes on the floor alongside your team and make a couple of key hires early on to strengthen the bench.

About Blez OnlineBlez Online is a digital card repack company that combines e-commerce with a live pack-opening experience. Collectors buy, sell and ship trading cards across sports, Pokémon, One Piece and other trading card games. Our packs mix secondary-market singles with sealed product, from booster packs to full boxes. Every card that enters our Las Vegas facility is scanned into our system, so what customers see online matches what's on our shelves.

Key responsibilities

Strategy and leadership alignmentPartner with the COO and leadership team to turn company goals into an operating plan, budget and staffing plan for Las VegasReport on throughput, inventory accuracy, shipping performance, headcount and spendIdentify capacity constraints early and recommend when to hire, automate or expand

Process design and executionBuild and document standard operating procedures for every step: receiving, card scanning and data entry, pack building, quality checks, storage and fulfillmentSet daily and weekly output targets and the systems to track themDrive steady gains in speed, accuracy and cost per pack and per shipment

Team and people managementLead and develop a floor team of 24, and make a couple of key hires to deepen the benchOwn onboarding, training and performance managementSet schedules, approve timesheets and monitor attendance, hours and overtimeBuild a culture of accuracy and integrity around high-value product

Inventory and product accountabilityOwn inventory accuracy for singles and sealed product, from receiving to pack to shipmentRun regular cycle counts and reconcile physical stock against our platformSet controls for high-value cards: chain of custody, access logs and loss prevention

Shipping, storage and fulfillmentOversee outbound shipping, including packaging standards, insurance and carrier selectionManage storage layout, vault or safe storage for high-value items, and suppliesOwn customer-facing fulfillment metrics: ship time, damage rate, lost-package rate

Systems and technologyRun daily operations on Blez Online's proprietary platformWork with our in-house tech team to shape how the platform supports scanning, inventory, pack building and shippingRecommend and roll out operations systems and tools where they fill a gap (scheduling, timekeeping, warehouse tooling)

Facilities and securityManage the office and warehouse space, including lease, maintenance, layout and safetySelect internet providers, network and scanning equipment, with input from the tech teamOwn building security: cameras, alarms, access control and incident response

Vendors and back officeServe as the Las Vegas point of contact with our accountants, payroll, insurance, benefits and facility vendorsManage facility and operations vendor contracts within the operating budgetKeep the site compliant with employment, safety and local business rules

Qualifications required5+ years in operations, with 3+ years leading a site, warehouse, fulfillment center or similar hands-on operationTrack record of building processes from scratch in a growing or early-stage companyExperience hiring and managing hourly teams of 20 or moreInventory control experience with high-value or serialized goodsExperience managing budgets, vendors and contractsBased in Las Vegas, or able to relocate and start within 4 to 6 weeks

Preferred qualificationsE-commerce fulfillment or 3PL backgroundFamiliarity with collectibles: trading cards, sports memorabilia, coins, xzbcwsv sneakers or luxury resaleExperience working alongside engineers on custom or in-house softwareSecurity or loss-prevention experience for high-value inventoryBachelor's degree in business, supply chain or a related field, or equivalent experience

What success looks like (first 90 days)Written SOPs in place for receiving, scanning, pack building and shippingFull physical inventory count completed and reconciled to the platformSecurity, internet and equipment reviewed, with gaps fixed or budgetedEvery floor team member trained on their station, and your first key hires underwayWeekly operations report running for leadership

First yearInventory accuracy of 99% or better on cycle counts95% or more of orders shipped within an agreed window (e.g., 2 business days)Measurable drop in cost per pack and cost per shipmentLow turnover and a trained bench that can cover any stationNo unresolved loss or security incidents
Compensation and benefitsBase salary: $200,000 to $225,000, set by experienceAnnual bonus: 10% to 15% of base, tied to inventory accuracy, fulfillment, cost and team goalsTotal target cash: $220,000 to $258,750Benefits: Health, dental and vision; PTORelocation: Available for a strong out-of-state candidateOther: Private office, phone and laptop