Customer service engineering representative
Generac · Pune, India
FULL TIMEpermanent
Job Description
JOB SUMMARY : The position is responsible for providing service to our customers in several regions for installation/ troubleshooting of our industrial connectivity platform integration with Generac’s electricity generation and power reliability equipment.
MINIMUM QUALIFICATIONS:
Bachelor of Engineering (Electrical or Mechatronics) with hands on experience with building IOT solutions around electrical generating, measurement and reliability equipment from Generac/ Pramac and/ or Cummins and/ or Kohler and/ or Caterpillar etc.
Must be familiar with programming of different controllers such as H100, Power Zone, Com Ap, Cummins Proto Node/ PCC, CAT EMCP, Deep Sea 86 XX etc.
Must have worked with Modbus and CAN industrial protocols and various troubleshooting tools such as Wireshark, Modscan etc.
Must have worked with various PQ measurement instruments such as Veris, Accu Energy, Schneider etc and instrument transformers.
Must be aware of safe practices working with electrical equipment
Should be conversant with Microsoft Azure Cloud or AWS Cloud
Should have worked with IEC 61131-3 or high level programming languages such as C, C++, C#, Java
Must be able critical thinker and have excellent time management skills
4-5 years of total experience
PREFERRED QUALIFICATIONS:
Knowledge of SQL server and general database management concepts
ESSENTIAL DUTIES:
90%
Provide Level 3/ 4 customer service for assigned phone/ tickets to resolve questions related with installation, troubleshooting, issue with Generac Link platform
10%
Document solutions provided in ticket management system.
Prepare report with commonly occurring issues identified with proposed preventative/ corrective actions on monthly basis
Train and mentor less experienced engineers
KNOWLEDGE, SKILLS AND ABILITIES:
Must be a great team worker and adept to frequent changes in work priorities
Scripting and automation skills: Proficient in Power Shell, Python or Bash for automating tasks and configurations
Diagramming and Visualization Tools: Hands on with MS Visio or Lucidchart for creating schematics, electrical/ controls engineering diagrams etc.
MINIMUM QUALIFICATIONS:
Bachelor of Engineering (Electrical or Mechatronics) with hands on experience with building IOT solutions around electrical generating, measurement and reliability equipment from Generac/ Pramac and/ or Cummins and/ or Kohler and/ or Caterpillar etc.
Must be familiar with programming of different controllers such as H100, Power Zone, Com Ap, Cummins Proto Node/ PCC, CAT EMCP, Deep Sea 86 XX etc.
Must have worked with Modbus and CAN industrial protocols and various troubleshooting tools such as Wireshark, Modscan etc.
Must have worked with various PQ measurement instruments such as Veris, Accu Energy, Schneider etc and instrument transformers.
Must be aware of safe practices working with electrical equipment
Should be conversant with Microsoft Azure Cloud or AWS Cloud
Should have worked with IEC 61131-3 or high level programming languages such as C, C++, C#, Java
Must be able critical thinker and have excellent time management skills
4-5 years of total experience
PREFERRED QUALIFICATIONS:
Knowledge of SQL server and general database management concepts
ESSENTIAL DUTIES:
90%
Provide Level 3/ 4 customer service for assigned phone/ tickets to resolve questions related with installation, troubleshooting, issue with Generac Link platform
10%
Document solutions provided in ticket management system.
Prepare report with commonly occurring issues identified with proposed preventative/ corrective actions on monthly basis
Train and mentor less experienced engineers
KNOWLEDGE, SKILLS AND ABILITIES:
Must be a great team worker and adept to frequent changes in work priorities
Scripting and automation skills: Proficient in Power Shell, Python or Bash for automating tasks and configurations
Diagramming and Visualization Tools: Hands on with MS Visio or Lucidchart for creating schematics, electrical/ controls engineering diagrams etc.
Details
| Company | Generac |
| Location | Pune, India |
| Type | FULL TIME |
| Niche | tech |
| Experience | permanent |