Information technology support specialist

Sharp Brains Solutions · Bengaluru urban, India

Job Summary:

We are seeking an IT Support Specialist to provide onsite end-user, office infrastructure,

asset management, and project-based support. The role involves troubleshooting, device

lifecycle management, office IT infrastructure support, inventory management, and

coordination with remote technical teams and third-party vendors.

Employment Type: Full-Time

Experience Level: Mid-Level

As an IT Support Specialist, you will provide hands-on technical support, manage IT assets throughout their lifecycle, support office technology infrastructure, and collaborate with global support teams and third-party vendors to ensure seamless IT operations.

Key Responsibilities

End-User Support

• Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals across Windows, mac OS, and Linux environments.

• Install, configure, deploy, replace, and decommission IT equipment.

• Diagnose and resolve hardware, software, connectivity, and user-related technical issues.

• Escalate complex issues to Level 2 support teams and track resolutions.

• Deliver excellent customer service while ensuring minimal disruption to business operations.

Office Infrastructure Support

• Support office technology services including LAN/WAN connectivity, Wi-Fi, printing services, voice systems, AV equipment, and workplace technologies.

• Install, maintain, and troubleshoot switches, routers, wireless access points, and related infrastructure components.

• Assist with conference room technologies, smart office solutions, and digital signage systems.

• Coordinate scheduled maintenance and infrastructure activities with internal teams and external vendors.

Asset Management

• Manage the complete lifecycle of IT assets, including receiving, registering, imaging, labeling, deployment, tracking, redeployment, and disposal.

• Conduct regular inventory audits and maintain accurate asset records.

• Coordinate warranty repairs, hardware replacements, stock management, and equipment redeployment.

• Ensure compliance with company asset management policies, security standards, and audit requirements.

Project & Site Support

• Support office relocations, hardware refresh initiatives, and infrastructure upgrade projects.

• Provide remote hands support for global IT teams.

• Escort and coordinate third-party vendors during onsite activities.

• Assist with business events, demonstrations, technology rollouts, and workplace technology deployments.

• Participate in continuous improvement initiatives to enhance IT support services.

Required Skills & Qualifications

• Proven experience supporting Windows, mac OS, Linux, mobile devices, printers, and end-user technologies.

• Strong understanding of office IT infrastructure and workplace technologies.

• Basic networking knowledge including LAN, Wi-Fi, switches, routers, and access points.

• Experience with IT asset management, inventory control, and hardware lifecycle processes.

• Excellent troubleshooting and problem-solving skills.

• Strong documentation, communication, and customer service abilities.

• Ability to work independently while collaborating effectively with remote support teams and vendors.

• Experience supporting enterprise environments is highly preferred.

Preferred Qualifications

• Comp TIA A+, Network+, ITIL Foundation, or equivalent certifications.

• Experience with ticketing systems and ITSM platforms.

• Familiarity with Microsoft 365, Active Directory, and endpoint management tools.

• Exposure to AV technologies and conference room support solutions.

Why Join Us?

Work in a dynamic and technology-driven environment.

Opportunity to support modern workplace technologies and enterprise IT infrastructure.

Collaborate with global teams and industry-leading professionals.

Career growth and professional development opportunities.

Interested candidates can apply by sending their updated resume to (Insert Email Address) or apply directly through Linked In.

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