Customer Success Manager

Wooqer · Karnataka, India

About the Role

Wooqer is hiring a Customer Success Manager to own a portfolio of fast-growing fashion, apparel, and QSR brands across India and the Middle East, many of them founder-led. You will work directly with founders, promoters, and C-suite leaders as they scale from a handful of stores to multi-city, multi-market chains, helping them build the operational discipline that scale demands.

This role requires firsthand field experience running multi-store retail/QSR operations. You must bring immediate operational credibility to the room - having walked store floors, managed store managers, enforced SOPs, and driven store productivity yourself. You will move from directly managing stores to helping founders run theirs better.

What You'll Do:

Drive Operational Excellence: Partner with founders to establish operational discipline, SOP compliance, and audit rhythms across their store networks.

Guide Network Expansion: Support go-lives as brands open new stores, cities, and Middle East markets, ensuring execution standards remain consistent as the footprint grows.

Turn Operational Data into Strategy: Analyze store-level activity, spot where floor execution is slipping, and translate raw data into actionable operational decisions for founders.

Elevate the Value Conversation: Shift discussions from simple task compliance to strategic business management-surfacing insights on store performance, audit readiness, and store-level profitability.

Turnaround & Retain Accounts: Identify underperforming accounts early, build turnaround plans, and ensure store count expansion translates into expanding platform value.

What You'll Own:

Founder-Led Account Portfolio: Direct oversight of growing fashion, apparel, and QSR brands across India and the Middle East.

Executive & Founder Relationships: High-trust, peer-level relationships with promoters and business leaders backed by your firsthand operational authority.

Regular On-Ground Business Reviews: Store walkthroughs, quarterly working sessions, and monthly business reviews connecting Wooqer usage to audit readiness and store productivity.

Go-Live & Onboarding Execution: Seamless store rollouts and process adoption in partnership with implementation teams.

Team Development: Hiring, mentoring, and developing one junior CSM to independently manage a portfolio segment as business grows.

What Gets You Here (Non-Negotiable Requirements):

3 to 7 Years in Multi-Store Field Operations: Proven track record in a direct field role (e.g., Area Manager, Regional Operations Manager, Cluster Manager) at a reputed fashion, apparel, or QSR brand.

Ground-Level Operational Credibility: Direct experience managing store teams, enforcing daily SOPs, conducting store audits, and taking accountability for store execution you don't personally stand in every day.

Data & Analytics Proficiency: Ability to read operational metrics (Tableau, Power BI, Excel) and communicate findings directly to business owners.

Geographic Flexibility: Based in or willing to relocate to Bengaluru, with willingness to travel across India and GCC/Middle East retail networks.

SaaS / Tech Exposure (Plus): Exposure to retail-tech platforms or workflow automation (as a user or administrator) is a strong plus.

5 Day onsite work based out of Bellandar, outer ring road, Bangalore

To be considered for the application process, please fill this form (it's mandatory) -