Call Center Specialist

Live Connections · Mumbai, India

Role Overview:

We are looking for enthusiastic and customer-focused individuals to join our Call Center Navi Mumbai. The role involves handling customer queries, providing timely assistance, and ensuring a positive service experience across all communication channels.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat.
• Resolve issues efficiently while maintaining high service standards.
• Update customer records and escalate complex cases when required.
• Collaborate with internal teams to ensure smooth customer interactions.
• Maintain professionalism and empathy in all communications.

Required Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal abilities.
• Basic computer proficiency (MS Office, CRM tools).
• Ability to work in a fast-paced environment.

Qualification:

• Graduate in any discipline.
• Freshers or candidates with up to 1 year of experience in customer service preferred.