Smb usage and retention manager

Jio is inviting applications for the role SMB Usage And Retention Manager
Requirements
Experience: 05-10 years
Education: Any Graduation (MBA Preferred)
Job Description
Account management and service assurance to high value customers,
Building & Nurturing Account focused relationship,
Enhance revenue from existing customers through upsell and cross sell, of products,
Minimise revenue erosion by prevention of churn and downgrade,
Maintain account hygiene through timely complaint resolution, collections and regulatory requirements update
Skills and Competencies
Account management skills – Ability to act a single point window, between customer and cross functional teams,
Communication Skills – Ability to convey thoughts effectively,
Negotiation Skills – Ability to sell in competitive market, environment,
Leadership Skills – Ownership Mindset