Customer Experience Specialist

Customer Experience SpecialistFalls Church, VA (100% Onsite)$21–$24/hourOngoing Temporary Opportunity | 3 Months | Immediate Start

Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
LHH is partnering with a well-established client in Falls Church, VA to identify a Customer Experience Specialist to join their customer-focused team. This is a great opportunity for someone who enjoys building relationships, solving problems, and providing a high level of service in a fast-paced, professional environment.
In this role, you’ll serve as a key point of contact for assigned client accounts, helping ensure questions and concerns are addressed efficiently and professionally. You’ll also partner closely with internal teams and Customer Success Managers to support client needs and create a positive overall experience.
Why You’ll Love This OpportunityImmediate start availableGain valuable experience supporting a Customer Success teamCollaborative and professional work environmentPotential for long-term opportunity and career growthCompetitive pay of $21–$24/hourSchedule & Requirements100% onsite in Falls Church, VABackground check requiredDrug screening requiredEmployment verification requiredEducation verification required upon offerKey ResponsibilitiesServe as the primary point of contact for assigned client accountsRespond to client questions, concerns, and requests in a timely and professional mannerDeliver exceptional service while creating a positive client experiencePartner with internal teams to address client needs and provide effective solutionsTrack client concerns and requests while ensuring appropriate and timely follow-upSupport Customer Success Managers in maintaining positive, long-term client relationshipsIdentify opportunities to enhance service and improve overall client satisfactionQualificationsHigh school diploma or equivalent requiredStrong computer skills with the ability to quickly learn new software and CRM systemsExcellent customer service, communication, and problem-solving skillsStrong written and verbal communication abilitiesAbility to think critically and adjust to changing prioritiesReliable, professional, and team-oriented approachPrevious experience in commercial real estate or property management is a plus, but not required
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. xzbcwsv Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:• The California Fair Chance Act• Los Angeles City Fair Chance Ordinance• Los Angeles County Fair Chance Ordinance for Employers• San Francisco Fair Chance Ordinance