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ISM Technician (Global Asset Management)- Mumbai,Maharastra,India

Axiom Technologies · Mumbai, India

FULL TIME

Job Description

Axiom Technologies  is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

Key Responsibilities:

  • • Hardware Inventory Management ensuring stock levels are constantly monitored.
  • • Hardware request and receipt through our internal ordering system.
  • • Actively monitoring the ticket queue and managing requests through to completion.
  • • Housekeeping on IT rooms.
  • • Supporting events like annual Power down – post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam).
  • • Supports hardware decommissioning events.
  • • Supports Business moves / changes – ensure involvement in early stages of planning.
  • • Managing escalations through to conclusion.
  • • Manage client expectations.
  • • Setup and installation of Temporary training rooms / Office wide events – Expo’s.
  • • Comms room patching.
  • • Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.
  • • Image/re-image computers, configure IP phones and mobile phones.
  • • Supports work from home hardware requests.
  • • Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to.
  • • Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s

    • Qualifications Required:

    • • Excellent communication, interpersonal and customer care skills.
    • Ability to work well under pressure and to tight timescales.
    • Strong organizational and problem-solving skills.
    •ITIL foundation understanding
    • Knowledge of Windows operating system, applications, and computer hardware.
    • Interacting with other support groups across multiple platforms.
    • Experience using a help desk call management system.
    • Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN.
    • Industry standard certifications a plus (MCSA, A+, Network+, CCENT, CCT).

    What next?  

    If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @

    Details

    CompanyAxiom Technologies
    LocationMumbai, India
    TypeFULL TIME
    Nichetech

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