Customer service associate

MSI Services Pvt Ltd · Bangalore g.p.o., India

ESSENTIALDUTIES AND RESPONSIBILITIES:

 Answering inbound calls for B2 B customers.

 Dialing outbound calls for lead generation or sales support.

 Handling chat queries and providing email support.

 Keeping up to date with product knowledge and industry trends.

 Resolving customer complaints and ensuring customer satisfaction.

 Perform additional duties as required and or requested

Desired Candidate Profile

 Minimum of 1 –4 years of experience in INTERNATIONAL VOICEPROCESS

 The candidate should have relationship management skills since the job will involve liasoning with customers and

US stakeholders.

 The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.

 The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of

employees and management

 The candidate should have excellent PC skills and should be well versed with Microsoft Products like

 Excel, Word and Access (optional).

 Strong attention to details and Good follow up skills.

 Ability to work effectively with other organizations and individuals at all levels with minimal supervision and

assumes accountability for issues until final resolution.

 Flexible to night shifts is mandatory.