HR Case Manager Field

Are you an Experienced HR Professional with excellent knowledge and experience in Case Management. You will be ideally based between Croydon and Kent or surrounding areas.

Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.
We have a Field- based/remote role that requires travel into Lonon & some national travel
PURPOSE OF ROLE
Provide support and guidance to managers on complex matters, such as capability, serious conduct, employee relations, and suspensions and investigations management. This includes reviewing investigation reports and complex letters or communications.
Be an expert in your field and be able to provide a professional, proactive, telephone and written HR advisory service to managers at all levels across the business.
Be a point of contact providing active support to managers in the day-to-day case management of serious/complex employment issues, whilst at all times considering the commercial constraints of the business and the legal framework
KEY ACCOUNTABILITIES/TASKS
Responsible for managing a portfolio of HR cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales
Be a support mechanism within the wider HR team; Liaise and develop effective working relationships with wider stakeholders
Provide over-the-phone and face-to-face support to Managers or act as HR lead on complex people matters, including hearings and appeals within nationwide locations
Reviewing and preparing letters/ documents in readiness for and after formal hearings, and providing feedback to Managers where required
Record cases accurately on the Case Management System, and ensure that cases are managed proactively and driven through to conclusion and ensure the personnel database reflects accurately
Take every opportunity to coach managers in aspects of people management, including communication, robust decision-making, fairness, consistency, and application
Ensure good employment practice through the provision of clear advice and guidance in line with HR policies, procedures, and guidelines
Adopt a pragmatic approach in offering solutions to managers, while recognising legal and regulatory requirements.
Work autonomously whilst using your own initiative, on delegated work areas, and where appropriate, seek advice from senior colleagues when required
QUALIFICATIONS/KNOWLEDGE/EXPERIENCE
Proven track record of managing a range of complex HR cases
Demonstrable, comprehensive, up-to-date working knowledge of UK employment law and legislation and its implications for employers
Confident communication with people at all levels, with a style that is clear, engaging, coaching and collaborative, whilst at times of challenge can hold your own
Demonstrate strong partnership working with a variety of stakeholders
CIPD qualified (Level 5 -7)
Experience of applying a commercial and pragmatic approach to providing HR risk-based solutions to difficult issues that arise within challenging situations
Ability to work flexibly in an agile way to meet deadlines and respond positively and constructively to feedback
Can evidence-building capability within a coaching framework
Good analytical and problem-solving skills
Full UK Driving licence (field-based roles)
Competitive salary
Excellent benefits
Company car
New Ventures Recruitment Ltd is an Equal Opportunities Employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
New Ventures Recruitment Ltd is acting as a Recruitment Agency in relation to this vacancy. xrexnqw
Remote working/work at home options are available for this role.