Mobility Device Support Specialist (T-Mobile)

Mobility Management Services · United States

Salary: $45,760 - 49,920 per year Requirements:

• At least 1 year of experience setting up mobile devices, including both Apple and Android platforms.
• 1 year of experience in mobile phone services is strongly preferred.
• Proficiency with computers and the ability to quickly learn new software.
• Strong problem-solving ability and resourcefulness.
• Excellent written and verbal communication skills in English.
• A service-focused mindset.
• High school diploma or equivalent.
• Ability to work effectively in a fast-paced environment.
• Ability to manage multiple tasks simultaneously.
• Strong attention to detail.
• Prior experience with T-Mobile, AT&T, Verizon, or Sprint: 2 years.
• Experience servicing wireless devices: 2 years preferred.
• Ability to commute to Woodland Hills, CA 91367.
• Day shift availability.
• Ability to perform the physical demands of the role, including sitting or standing for long periods and lifting up to 35 pounds.

• Set up and configure mobile device hardware and software to complete incoming orders.
• Use internal systems and carrier tools to support fulfillment workflows.
• Follow company configuration procedures and device setup standards.
• Maintain working knowledge of complex vendor profiles across clients and carriers.
• Configure smartphones and other mobile devices.
• Support large-scale projects driven by customer requests and orders.
• Track devices, tasks, and projects accurately in Google Sheets.
• Deploy devices according to customer requirements.
• Assist the team lead with testing and validating installed devices as needed.
• Provision devices and accessories based on client needs.
• Prepare device and accessory shipments within required timeframes.
• Assist with inventory control.
• Support the device recycling process.
• Help train new project team members.
• Collaborate with the HelpDesk team to support client initiatives.
• Communicate effectively with peers, management, and clients.
• Perform other assigned duties.

• Android
• Hardware
• Support
• Mobile

More:

We are INTRATEM, a telecom services business based in Woodland Hills, CA, and we are a professional, agile, and innovative technology company. We are growing quickly and offer an onsite-only, associate-level Mobility Support Specialist opportunity for someone passionate about mobile technology. Our environment includes a modern office setting, an urban location, and an employee-oriented culture with growth opportunities. This is a full-time, non-exempt hourly role with no supervisory duties, and we offer benefits including 401(k) matching, dental, medical, vision, life insurance, paid time off, employee assistance, employee discount, flexible spending, and health savings accounts.

last updated 39 week of 2026