International customer service representative - voice
Movate · Chennai g.p.o., India
Job Description
About the Company
Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients' critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world's top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.
About the Role
Position: International Voice Process
Experience: 0.6 Months - 4 years
Job Location: Chennai
Responsibilities
Reviewing new orders for accuracy and completeness New order processing on a web-based system Customer enquiry clarifications Maintain service levels and high levels of accuracy Placing orders with our partners on a web-based order processing system Monitoring the status of these orders, taking appropriate action depending on the status Maintaining a high level of accuracy with respect to all activities Ensuring that customer requirements are met on a timely basis Maintaining accurate records of activities in our own internal systemsQualifications
Any Degree
Required Skills
Minimum 6 months call center experience Minimum 12 months customer service experience Excellent overall tenure in job history B2+ English level 30 Words per minute Basic Computer Knowledge Retail Experience - BonusPay range and compensation package
(Pay range or salary or compensation)
Equal Opportunity Statement
(Include a statement on commitment to diversity and inclusivity.)
Details
| Company | Movate |
| Location | Chennai g.p.o., India |
| Type | FULL TIME |
| Niche | general |
| Experience | permanent |