Customer Support Team Lead

Team Lead - Customer Success Infinity Learn by Sri Chaitanya Location : Noida (Work from Office ) Experience : 3-5 Years About the Role Infinity Learn by Sri Chaitanya is looking for a passionate and results-driv en Team Lead - Customer Succ ess to lead a high-performing team responsible for student onboarding, engagement, retention, and customer satisfaction. If you're passionate about delivering exceptional customer experiences and leading teams, we'd love to hear from you. Key Responsibilities Lead and mentor a team of Customer Success Executives. Drive seamless student onboarding and activation. Improve student engagement, retention, and renewal rates. Handle customer escalations, refund requests, and parent concerns. Monitor KPIs, SLAs, MIS reports, and operational dashboards. Collabo