Club Manager

Ileseum Clubs · India

Facility Management

* Oversee the maintenance, cleanliness, and functionality of all club areas (gym floor, locker rooms, pool, spa, studios, etc.).

* Coordinate with vendors, technicians, and contractors for repairs, servicing, and facility upgrades.

* Ensure all equipment is in working order and regularly serviced.

* Maintain compliance with health and safety regulations, including fire safety, sanitation, and emergency protocols

Club Operations

* Manage day-to-day club operations, including front desk, membership, and fitness staff.

* Implement and monitor standard operating procedures (SOPs) to ensure high operational efficiency.

* Track key performance indicators (KPIs) and implement strategies to achieve revenue and retention goals.

* Manage inventory and procurement for club supplies and consumables.

Staff Supervision & Development

* Recruit, train, and manage club staff including trainers, customer service, maintenance, and support staff.

*Schedule and supervise shifts to ensure proper staff coverage and performance.

*Foster a positive team environment and provide ongoing coaching and development opportunities.

Member Engagement & Customer Service

* Ensure a high standard of customer service and satisfaction across all touchpoints.

* Handle member complaints and concerns with professionalism and prompt resolution.

* Organize events, challenges, or member engagement initiatives to promote retention and community.

Budgeting & Financial Oversight

* Assist in preparing and managing club budgets and expenses.

* Monitor revenue streams (memberships, personal training, classes) and control operational costs.

* Generate and review operational reports and financial performance data.