Lead Performance & Capability

Enable cross-functional teams to build a strong understanding of the UBS business model, channels, products, and execution requirements, ensuring seamless collaboration. Build and manage a centralized knowledge repository covering UBS processes, products, best practices, case studies, and training content. Leverage field insights, customer feedback, and business performance data to identify capability gaps and implement targeted interventions. Establish measurement mechanisms and KPIs to evaluate learning effectiveness and its impact on business performance. Lead and develop a team responsible for capability-building initiatives, ensuring high standards of execution and continuous improvement. Undertake regular market visits to understand business challenges, assess capability needs, and coach stakeholders across regions. Serve as the capability partner for the UBS business, working closely with leadership to align capability-building initiatives with business priorities and growth objectives. Own the learning and development agenda for the UBS team, including Retail Executives, regional teams, and other business stakeholders. Drive capability enhancement across channel partners to improve store productivity, customer experience, category management, and sales effectiveness. Develop and execute training interventions on UBS formats, product categories, retail best practices, store operations, and customer engagement.