IT Support Specialist

Brickstech · India

Job Description

We are looking for an IT Support Specialist to provide technical support to employees, manage IT devices and systems, and support Microsoft 365, Intune, Entra ID, networking, and cloud infrastructure.

Key Responsibilities

• Provide 1st and 2nd-level support for Windows, software, hardware, printers, and connectivity issues.
• Install, configure, maintain, and troubleshoot laptops, desktops, and IT equipment.
• Administer Microsoft 365, including users, licenses, Exchange, Teams, SharePoint, and OneDrive.
• Manage Intune, Entra ID, MFA, BitLocker, Microsoft Defender, and device compliance.
• Monitor and troubleshoot networks, including Cisco switches, VLANs, DHCP, DNS, VPNs, Wi-Fi, UniFi, and SD-WAN.
• Manage IT assets, inventory, documentation, and support tickets.
• Handle employee onboarding/offboarding, including account creation, device setup, access management, and asset recovery.
• Follow IT security, compliance, and documentation standards.

Required Skills

• Strong Windows 10/11 troubleshooting and IT support skills.
• Hands-on experience with Microsoft 365, Intune, and Entra ID.
• Knowledge of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and basic networking.
• Familiarity with Microsoft Defender, endpoint security, Azure, and AWS.
• Strong communication, documentation, and problem-solving skills.

Preferred Certifications

CCNA, Microsoft, AWS, CompTIA Network+/Security+

Experience

• 1–3 years in IT support, help desk, system administration, or a similar role.
• Experience supporting users in a Microsoft-based environment preferred.

Key Performance Areas

• Timely ticket resolution and user satisfaction.
• Effective management of devices, Microsoft 365, and IT assets.
• Security and compliance of company systems.
• Accurate IT documentation and inventory.