Senior Process Associate

Career Comfort · India

Customer Support Executive – NIGHT SHIFT (Inbound Voice)

Location

• Salt Lake, Sector V, Kolkata (On-site with free cab drop service)

Shift & Schedule

• Night Shift aligned with U.S. time zones
• Days Off: Fixed weekends – Saturday & Sunday off
• Schedule: Monday to Friday workweek

About the Role

• Handle inbound voice calls from U.S. Healthcare service/customers—no sales, no targets.
• Resolve queries professionally and accurately, ensuring timely issue resolution.
• Listen actively, empathize, and provide clear, personalized support.

Requirements

• Strong communication skills in English (verbal & written), preferably US accent-neutral.
• Minimum 12th pass ; graduation or diploma is a plus.
• Comfortable working night shifts in U.S. time zones.
• Preferred: Fresher/Prior experienced, All are welcome.

Compensation & Benefits

• Gross Salary: ₹19,000–₹23,000 per month
• Travel Allowance + Subsidized Meals
• Free Cab Drop after night shift
• Attendance Bonus: ₹1,000 per month
• Annual Performance Bonus: Up to ₹15,000
• PF & ESI coverage

Interested candidates are encouraged to apply immediately: Call HR Neha 85850 00134 for more details