Lead Network Operations Engineer

Support the technical Incident Management Calls and Change Controls through STRONG Technical Network Knowledge, Operational capability, and strong communication skills. End-to-end Network & Security Troubleshooting during Incidents. Demonstrate technical excellence through technical knowledge. Work with global Network Operations leads peers for supporting the global 24x7 shift operations. Advocate and ensure that high quality Follow the Sun (FTS) is delivered to receiving teams. As well as support on-call schedule and shifts are available. Support continuous improvement in service management for Network Services leveraging enterprise tools and processes (Incident, Problem &Change) and focusing on customer value optimization. Supports implement best practices and processes for Network & Sec