Senior Data Scientist & SanTalk Product Owner | S4 | Chief Data & AI Office | Milton Keynes

b Overview /b p Senior data scientist and product owner leading UK SanTalk adoption in Santander UK. You will drive customer-facing AI solutions across contact centres and digital channels, shaping a compelling AI product vision and roadmap. You’ll align cross-functional teams with business needs, ensure responsible, scalable AI delivery, and measure value through production monitoring and benefits tracking. This role offers strategic influence across UK and Group stakeholders and a chance to shape conversational AI in a regulated environment. /p b Pay / Benefits /b ul li salary range £76,000–£114,000 /li li 30 days holiday plus bank holidays (31 days after 5 years) /li li 6,000 car allowance /li li private medical insurance /li li death-in-service and income protection /li li share plans and employee discounts /li /ul b Responsibilities /b ul li Own the UK SanTalk product vision, strategy, roadmap and backlog for customer-facing AI in contact centres, chat and digital channels. /li li Translate UK business priorities and user feedback into prioritized AI use cases and delivery plans with clear acceptance criteria. /li li Represent Santander UK in Group forums to influence SanTalk roadmap and feature proposals. /li li Lead end-to-end delivery, rollout, operation and continuous improvement of SanTalk solutions. /li li Provide technical direction to data scientists, engineers and MLOps ensuring scalable, secure, production-ready solutions. /li li Define success measures (customer, model, operations, financial) and optimize outcomes via monitoring and experiments. /li li Manage governance, dependencies and risks in a regulated environment with embedded responsible AI and model governance. /li li Coordinate alignment across senior stakeholders in Santander UK and Group, with transparent reporting and practical risk mitigation. /li /ul b Key requirements /b ul li 6-8 years in data science or applied AI with leadership of complex AI solutions (customer-facing preferred) /li li Undergraduate degree in Computer Science, Data Science, Statistics, Engineering or related field /li li English language proficiency; Spanish or international collaboration experience preferred /li li Strong knowledge of ML, NLP, generative AI, experimentation and model evaluation /li li Experience owning a digital/AI product lifecycle from strategy to live service optimization /li li Experience designing/conducting conversational AI or customer-facing AI solutions; Sierra or similar platform experience preferred /li li Understanding of contact-centre and digitally assisted channel operations, UK regulations, and production AI monitoring /li /ul ul li Technical leadership and solution walkthroughs /li li Multitasking and concise reporting on progress, risks and decisions /li li Vision shaping, business case challenge, cost-benefit quantification /li li Machine learning /li li Natural language processing /li li Generative AI /li /ul