Head of contact center

Hiring | Contact Center Head
We are hiring a Contact Center Head for a fast-growing AI-enabled startup based in Bengaluru.
Location: Bengaluru
CTC: Up to ₹40 LPA
What We’re Looking For:
10+ years of experience in Contact Center / Customer Operations
Experience managing large-scale inbound & outbound call center operations
Proven experience handling multiple call centers / large teams
Strong understanding of operational metrics — SLA, CSAT, AHT, NPS, productivity, attrition & quality
Experience in process optimization, workforce management and operational strategy
Ability to drive both strategy and execution
Strong exposure to AI-enabled automation, digital transformation and technology-led customer operations
Excellent stakeholder and people management skills
Ideal candidate: Someone who has successfully scaled and managed large contact center operations while leveraging technology and AI to improve customer experience, productivity and efficiency.
Interested candidates can share their updated CVs at sanjana.kumari@ or Whatsapp on