Senior Director - City Operations

Designation: Senior Director - City Operations Responsibilities, aka, what we’d like you to deliver: Lead end-to-end business performance and P&L across a portfolio of cities, driving profitable and sustainable growth. Own city operations across dark stores, fulfillment, and last-mile delivery, ensuring industry-leading speed, reliability, and customer experience. Develop and execute strategic initiatives to improve unit economics, productivity, service levels, and operational efficiency at scale. Partner with Product, Category, Supply Chain, Finance, and Central Operations to solve complex business problems and unlock growth opportunities. Lead network expansion, capacity planning, and operational readiness for new markets and business initiatives. Build scalable operating models, gov