Software Development Manager, Amazon Customer Service

The Data Intelligence (DI)team is a new function within Amazon Customer Service (CS). We own the end-to-end process of defining, building, implementing, and monitoring a comprehensive data strategy. We also develop and apply Generative Artificial Intelligence (GenAI), Computer Vision, ML, Ontology, and Natural Language Processing (NLP) to customer service associate experiences and foundational technologies. This is an Software Development Manager role within the CS DI organization, leading software development for Realtime Context Intelligence - a domain that transforms raw data into AI-ready data in real-time (or near-real-time) and bridges the gap between data and AI. The role focuses on three key areas: - Real-time data transformation: Developing real-time solutions to perform data tran