Who are we looking for?
Professional people-person with a vivacious personality and the confidence to
manage a unionized team. Preferably with Marriott experienced, knows Lightspeed
and worked at the housekeeping before.
Guests and colleagues are enamored with your excellent hospitality. Have a warm
and welcoming personality.
Detailed and analytically-savvy. Can take charge and get the job done even when
no one else is around. This position may require flexible scheduling
availability.
If these characteristics sound like you, you may be that person we are looking
for…our future HOUSEKEEPING MANAGER.
What’s In It For Me:
We are looking for our next great team member to join us on our team. Here is
what we offer to all of our associates:
- Competitive wages
- Exceptional benefit plan for eligible associates & their family members
- 401K matching program for eligible associates
- Complimentary manager's parking
- Opportunity to grow with us, a top-rated company on Glassdoor
- Discounts to any Marriott Brand Hotels and Crescent managed properties in
North America for you & your family members
* A workplace that you can be proud of, where you are valued, trusted, and
supported by the team
What will I be doing?
The Housekeeping Manager provides supervision and direction for all Housekeeping
activities of the hotel to ensure the highest levels of cleanliness and guest
satisfaction are maintained.
Does this sound like you?
What are my essential job functions?
* Interview, hire, train, recommend performance evaluations, resolve problems,
provide open communication, and recommend discipline and/or termination when
appropriate.
* Provide clear direction in assigning and instructing housekeeping staff in
details of work.
* Plan, organize, and monitor staff activities to ensure compliance with
quality assurance standards set by hotel, which requires continuous visual
inspection of guest rooms and public space areas including restaurants,
lounges, meeting rooms, etc.
* Manage finances of housekeeping and laundry operations including budget and
inventory controls. Analyze data and compile reports on expenditures, wages,
labor, supplies etc. in relation to hotel financial forecasts and budget.
* Establish and maintain adequate supplies for efficient operation of the
housekeeping department.
* Distribute and delegate workload to guarantee maximum production and guest
satisfaction with minimum outlay of expenses in terms of labor and materials.
Monitor house count and make staffing adjustments accordingly.
* Ensure proper usage of chemicals and cleaning supplies by monitoring usage,
providing complete training for employees, and ensuring proper labeling of
hazardous supplies in accordance with hotel hazard communication program.
* Plan and conduct staff meetings. Attend various other related meetings to
obtain and disseminate pertinent information.
* Evaluate condition of furniture, fixtures, decor, etc. Make recommendations
and assist in the coordination of rehab projects.
- Communicate both verbally and in writing to provide clear direction to staff.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
What are we looking for?
We believe the success in this role will demonstrate itself through the
following attributes and skills:
* Must have knowledge of the housekeeping operations, great customer service
skills, and must be a team player.
- Long hours and flexible schedules sometimes required.
- Must be able to effectively communicate both verbally and written, with all
level of employees and guests in an attentive, friendly, courteous and
service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns
raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet
deadlines.
* Approach all encounters with guests and employees in an attentive, friendly,
courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Crescent Hotels & Resorts
Standards, as required by scheduling, which will vary according to the needs
of the hotel.
* Maintain high standards of personal appearance and grooming, including
wearing nametags.
* Comply with Crescent Hotels & Resorts Standards and regulations to encourage
safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in
implementing solutions.
* Must be effective in handling problems, including anticipating, preventing,
identifying and solving problems as necessary.
* Must be able to understand and evaluate complex information, data, etc. from
various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20
pounds of force frequently or constantly to lift, carry, push, pull or
otherwise move objects.
- Perform other duties as requested by management.
- Maintain a warm and friendly demeanor at all times.
To fulfill this role successfully, you should demonstrate the following minimum
qualifications:
* Minimum two years previous experience as a housekeeping supervisor or minimum
of four years front office experience in hotel work.
* Must be proficient in Windows, Company approved spreadsheets and word
processing.
- Marriott experience preferred, but not required.
- Knowledgeable in LightSpeed, and GXP is a plus.
- Union experience is a plus.
What’s it like working for us?
At Crescent Hotels & Resorts, your career journey has countless possibilities.
Crescent Hotels & Resorts, offers exciting positions across the company, from
corporate roles to associates to property level leadership positions and
internships. We offer dynamic work environments that inspire growth and
curiosity. We are known as the employer of choice, and we encourage you to find
your passion.
At Crescent, our differences are what make us great. That's why we are dedicated
to creating an environment that encourages open conversations about diversity,
race, equity and inclusion. We stand out because we believe in our people.
Through education, recruiting and promoting diverse talent, we can strengthen
our culture and community.
