Scheduler/ Coordinator

Are you passionate about making a positive difference in your local community?Salary: $60k to $70kAssist customers to live independently in their home, keeping them safe and connected to their community.We are looking for a permanent full-time/part-time Scheduler/ Coordinator to join our caring and dynamic office team in Perth and South Perth. Just Better Care Coordinators play a key role in helping families receive the care and support services they need.Coordinators are responsible for coordinating the delivery of services using a team of Community Support Professionals. You will be the point of contact for Community Support Professionals and Case Managers ensuring our customers get the right care at the right time.About us:Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 20 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community.Our friendly, compassionate and experienced team makes this possible.Duties and responsibilities include:Developing and managing customer service schedules, including service planning, confirmation and short notice placements and cancellationsPreparing and transmitting schedules for customer services to Community Support ProfessionalsArranging replacement staff to cover planned or unplanned absences and shift changesProviding coaching, supervision, support and direction to Community Support Professionals to ensure quality service is provided to people they supportMonitoring the implementation of individualised plans for customersVerifying allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely mannerMaintaining and updating data in company information systemsMeeting the specified standards for the delivery of quality in-home care and support servicesAbout you:Demonstrated high level verbal and written communication skills, including familiarity with, and confidence in using, the Microsoft SuiteProven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation and problem solving skillsAbility to work as part of a teamWhat you will need:NDIS Worker Screening ClearanceNDIS Worker Orientation Module (Quality and Safety)Working rights in AustraliaThis information will be used solely for the purposes of your application for employment with Just Better Care. We will never share your personal information with any person or organisation unless we have your written permission to do so, or are required to by law or subpoena. #J-18808-Ljbffr