Retail Store Manager - Dockside Cannabis

Retail Store ManagerJob Type: Full-timeLocation: Future Opportunities Salary: $70,000.00+ USD per year, DOEWelcome to Dockside! You might know us by one of our three retail cannabis stores located throughout Seattle. We are an industry-leading Washington state-licensed (I502) retailer specializing in quality medical and recreational cannabis products and accessories. Our roots in Washington cannabis run deep. We are proud to say we opened one of the first medical dispensaries in the state and were the very first to be certified as a reliable source for quality cannabis products under the Patient Focused Certification Program. Since the beginning, we've existed to be a trusted source of knowledge and products for every step of our customers' cannabis journey, no matter where they are, by offering a welcoming and personalized experience. Here's what shapes our culture:Give Everyone the Best ExperienceWe're all about creating a warm, welcoming vibe the moment you step into our store. We're here to greet you with a smile and make you feel at home. Everyone deserves to be treated with patience and respect and to be heard. We make cannabis accessible to everyone, even if you're a rookie.Commit to Growth and ChangeWe're always evolving to stay ahead and keep things fresh. Staying flexible and open-minded helps us adapt to new trends and challenges while remaining dependable. We support each other's growth and celebrate each other's success.Our Future Depends on Each OtherWe're all about learning, adapting, and working together to create something awesome. Embracing different perspectives makes our ideas sharper and our work better. We strive to learn from mistakes and commit to improving when we fall short. We assume the best in each other and jump in to help whenever we can (because we're all on the same team).Delivering the Dockside experience to Employees, Customers, and our Community requires hiring and retaining the very best team. We are seeking experienced sales associates with exceptional customer service skills and retail experience. We are looking for team players who are not afraid to wear many hats and manage a constantly changing workflow. We seek smart, passionate, and creative individuals who are ready to take the road less traveled and are excited by the challenge of building a new business in a rapidly growing industry.Sales Associates are responsible for bringing the mission, vision, and values of Dockside to life, alongside the Management Team. Associates must thrive in a fast-paced and ever-changing working environment, while maintaining an eye for excellence and delivering exceptional customer service.Retail Store Manager Accountabilities: Business LeaderTrustworthy in the eyes of the customer and conveys trustworthiness of the Dockside brandDrive and maximize sales performance to consistently achieve the overall sales objectives while ensuring operational integrity and monitoring monthly profitabilityDemonstrate sales leadership by playing an active role on the sales floor through customer engagement, ensuring the highest level of customer service is providedManage and support stock levels through direct communication with key business departments to maximize sales, maintaining a high sell-through as well as alignment with new product launches.Train and communicate current regulations and product knowledge to all associates to ensure the team is fully educated on brand pillars by partnering with the appropriate internal departments for operational and product supportCommunicates company performance targets and identifies strategies to ensure performance standards are metProactively follow current trends, industry news, technology, and analyze key competitors in the marketPerformance and Talent ManagementBelieve in the ability of others; coach and motivateFoster an environment of continuous education while supporting company-driven initiativesConduct quarterly coaching/counseling sessions with associates to review performance and provide constructive, timely feedback. Oversee twice-yearly performance review process for all store employees and set annual employee goals where appropriateIdentify and create action plans and build development plans for employees as warranted; Attract, recruit, and retain a high-performing team.Ensure a consistent and branded onboarding experience for all new hiresManage the allocation of staff resources and scheduling to effectively drive operations, sales, and ensure customer servicePartner with the Operations Manager and Human Resource Manager for all employee relations issues to ensure effective resolutionCustomer DevelopmentLead the team on executing superior customer service and after-sales experience to increase and retain customer loyaltyUnderstands that medicinal cannabis is important to the wellness of each of our medical customers and demonstrates compassionManage the achievement of business objectives, by utilizing a top customer strategy to retain and develop customersEnsure the development, implementation, and execution of company initiatives by providing communication and delegation to the team as appropriateOperationsRecap monthly store performance, reporting current business trend to cover every aspect of the business, as well as competitor performance; Provide leadership by analyzing Week to Date, Month to Date, Year to Date sales and other data, and develop action plans in collaboration with the Support Team to drive salesCollaborate with Operations, Human Resources, Marketing, & Products, etc., while adhering to and enforcing all company policies and proceduresMonitor store expenses and maintain store operating budget while aiming to reduce overall cost. Ensure timely submission of accounts payable invoices and cash disbursement policiesManage and process payroll for the store on a biweekly basis, including ensuring time card accuracy and time card complianceComply with Federal and Local Regulations in the cannabis industry and immediately notify Operational Leadership of Government Agency visitsOversee the processing of daily incoming and outbound merchandise requests and shipmentsProvide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employeesSupport and maintain visual merchandising standards set by the support teamResponsible for ensuring an effective staff schedule according to the traffic trendsEnsure the store remains clean and presentable at all timesOur Ideal Candidate Can Demonstrate:Ability to make solid business decisions, problem-solve, and multitask in a highly dynamic work environmentProven ability to exercise a high degree of confidentiality and objectivityConsultative sales experience in matching products or services to the specific needs of the customerAbility to work in a team setting and conduct and present oneself in a highly professional manner with both customers and internal personnelProven ability to work independently with little or no supervisionAbility to receive and provide constructive feedback on work performanceCandidate Requirements:Minimum of 5 years of store management or sales management experience in retail, luxury retail, or service-related industry; cannabis specific experience not required.Bachelor's Degree in business, retail management, or in a related field is preferredAbility to analyze selling reports, identify business trends, and react quickly to the needs of the businessProven ability to drive positive customer experiences that build loyalty and deliver measurable resultsAbility to manage competing priorities in a fast-paced environmentProficiency with Google Suite software, including Gmail, Calendar, Sheets, and DriveIndustry awareness and strong business acumenStrong verbal and written communication skills and excellent organizational skillsFlexibility to work a retail schedule which will include mornings, evenings, weekends and holidaysAbility to lift up to 50 pounds and stand for long periods of timeWorking With Us:Dockside Cannabis does not discriminate or determine employment on the basis of race, religion, sex, gender identity, age, or any other factor; employment decisions are made only on the basis of qualifications, merit, and business needs. Dockside is committed to an environment of mutual respect and maintains a zero-tolerance policy regarding discrimination or harassment of any kind. We also value the power of diverse lived experiences and perspectives. We will accept applications until the position is filled. Reference and background checks for finalists are part of the recruiting process for Dockside Cannabis.We offer fantastic benefits to all employees who work 25+ hours a week, including:Medical