US Field Service Engineer – Laboratory Automation

US Field Service Engineer - Laboratory Automation

Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.
Location: Montgomery County, PAInitially this role will be based at a customer site in western Montgomery County. Candidates must already live within a reasonable daily driving distance or be willing to relocate before starting. There will also be additional travel throughout the US to further support Labman customers.
Salary: $90,000 USD per annum
Employment Type: Full-time
About LabmanAt Labman, we design and build bespoke automation systems that enable our customers to solve complex laboratory challenges.
Our technologies are used by customers across a range of industries, supporting everything from sample preparation and materials testing through to large-scale laboratory workflows. Every system we build is unique, combining automation, software, mechanical engineering and scientific expertise to deliver real-world solutions.
We're now looking for a US-based Field Service Engineer or Field Application Scientist to support our growing customer base across North America.
The RoleWe're looking for somebody who enjoys understanding how complex systems work, diagnosing problems and finding practical solutions. You'll become the face of Labman for our US customers, providing technical support, troubleshooting issues and helping customers get the best from their automation systems.
You might currently be working with scientific instruments, analytical equipment, laboratory automation, robotics or other complex technical systems and be looking for a role that combines travel, problem-solving and customer interaction.
This is not a routine break-fix service position. Labman systems are bespoke, and a complete service manual or predefined troubleshooting procedure may not always be available. You will need to understand unfamiliar equipment quickly, develop and test hypotheses, interpret technical information, and work from first principles to identify the root cause of complex problems.Success in this role comes from curiosity, practical thinking and a willingness to get hands-on.
What You'll DoInstall and commission Labman Automation systemsCarry out preventative maintenance, repairs and upgradesTroubleshoot mechanical, electrical and software-related issuesDiagnose and resolve complex faults where, in some cases, no predefined troubleshooting process exists, using engineering drawings, electrical schematics, software logs and technical expertise to identify and implement solutions.Provide remote and onsite technical supportTrain customers following system installationsSupport system validation and acceptance testing activitiesInvestigate faults and identify long-term corrective actionsWork closely with Labman's UK engineering teams to resolve technical problemsDocument service activities and customer feedbackBuild strong relationships with customers and act as a trusted technical contact
Who We're Looking For You'll likely be successful in this role if you:Like helping customers and explaining technical conceptsEnjoy working directly with equipment and technologyHave experience in a laboratory environmentCan confidently troubleshoot technical problemsAre naturally curious and enjoy figuring out how things workPrefer practical application over purely academic research
Experience We'd Love to See Scientific instrumentationAnalytical chemistryLaboratory automationRoboticsInstrument supportTechnical customer supportApplications scientist experienceLaboratory-based troubleshooting and investigationExperience with systems such as HPLC, GC, spectroscopy, sample preparation equipment, automated laboratory systems or similar instrumentation would be particularly beneficial.
Qualifications & ExperienceAnalytical or applied chemistryChemical engineeringMechatronics, robotics or automationMechanical or electrical engineeringScientific instrumentation
Laboratory science with significant equipment ownership and troubleshooting responsibilityA Master's degree or PhD can be valuable, particularly when accompanied by practical experience, but is not required. This is an applied, hands-on role rather than an academic research position.We are looking for evidence that you have independently diagnosed complex equipment or process failures. Strong candidates may have around 3-5 years of relevant industry experience, although we will consider less conventional backgrounds where the required technical judgement is clearly demonstrated.
Experience supporting scientific instruments, automation platforms, robotics, HPLC, GC, spectroscopy, sample preparation equipment or comparable complex systems would be advantageous. Customer-facing service, commissioning, validation or applications-support experience is also desirable.
You should be comfortable diagnosing and resolving technical issues, interpreting engineering documentation and applying your scientific or engineering knowledge to solve problems in real-world environments. xzbcwsv Experience providing customer-facing technical support, service or commissioning activities would be advantageous.