Gainsight administrator

Job Title: Gain Sight Administrator

Location : Bangalore

Experience: 5+ Years

Responsibilities

Administer and enhance the Gainsight CS platform, including Health Scores, Rules Engine, Journey Orchestrator, Success Plans, Timeline, and Dashboards. Partner with Customer Success, Sales, Product, Services, and Operations teams to automate customer lifecycle programs across onboarding, adoption, renewal, and expansion. Design and maintain customer health score frameworks using product usage, engagement, support, and commercial data. Build executive dashboards and analytics to provide visibility into customer adoption, risk, and business outcomes. Manage integrations between Gainsight, Salesforce, Adobe systems, and enterprise data platforms. Drive data quality, process optimization, and operational excellence across the Customer Success organization.

Required/Qualification

Bachelor's degree or equivalent experience. 5 to 7 years of experience in Customer Success Operations, Business Systems, CRM Administration, or related fields. 3+ years of hands-on Gainsight Administration experience. Strong experience with Gainsight CS, Salesforce CRM, Rules Engine, Journey Orchestrator, Data Designer, Scorecards, and Reporting. Proficiency in SQL, data analysis, and system integrations. Excellent stakeholder management and cross-functional collaboration skills.